Source: Building User Trust In UX Design — Smashing Magazine Building User Trust In UX Design AUTHOR Adam Fard Trust is at the heart of a long-term strategy of any product. There are many ways to earn it, and even more ways to lose it. In this article, we’ll go through how you, as a …
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Source: User Journey Mapping for Complex Enterprise Systems | UX Magazine User Journey Mapping for Complex Enterprise Systems At its most basic, journey mapping is a compilation of user goals and actions into a timeline. This timeline is further enhanced by adding user thoughts and emotions, resulting in a cohesive narrative or story. This story …
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Source: UX Mapping Methods Compared: A Cheat Sheet UX Mapping Methods Compared: A Cheat Sheet by SARAH GIBBONS on November 5, 2017 Topics: Design Process Summary: Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization. Designing and developing a product …